Customer service teams are always on the lookout for ways to work more efficiently and provide better service to their clients. The good news is that technology has come a long way in recent years, and artificial intelligence (AI) tools are now readily available to help teams do just that. One of the best AI tools available today is Cohere.
Cohere is a powerful tool that uses AI to understand language and provide solutions, not just simple answers. This means that customer service teams can rely on Cohere to provide more comprehensive and accurate support to their clients. Not only that, but Cohere also has powerful analytics that can identify potential issues and gaps in content. This helps teams to proactively address these issues and ensure that their clients have the best possible experience.
One of the most impressive features of Cohere is its ability to extract knowledge from past conversations and take actions on behalf of customers. This means that teams can rely on Cohere to provide personalized and proactive support to their clients, without having to manually sift through past conversations or take manual actions.
Best of all, Cohere is a free AI tool that is available to all customer service teams. With Cohere, teams can typically achieve a self-serve rate of 60%, go-live time of 3 days, and a 5x ROI outcome. This makes Cohere a must-have tool for any customer service team that is looking to improve their efficiency and provide better support to their clients.